- Customer Supportwith providing photographic evidence of the said issue. Our team will assess the issue and get back to you within 1-2 business days. Depending on the degree of the damage in question, we shall provide you the solution. For issues concerning manufacturing defects, a solution will be provided.
- Aarna Interior & Designer shall have the sole right to determine whether the product is defective or not. (also mention specification)
When will I get a refund, if eligible?
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer's premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 business days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
Can I get all my products in one single delivery?
For this, you need to check the vendor associated with the product. If the product is of WoodenStreet, you can request for the same as one delivery and invariably it will be shipped as one delivery until and unless the items are in separate warehouses. On the other hand, if the products are from different vendors, you can’t get all the products in one single delivery. As, one seller will dispatch it by today and another may dispatch after two days, as per his availability. So, you'll be receiving both packages at different dates.
Newsletter and Communications
You hereby expressly agree to receive communications and newsletters from Aarna Interior & Designer by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Aarna Interior & Designer at any time by following the procedure set forth in the newsletters
Mattress Terms of Use:
How does the 100 nights trial at Aarna Interior & Designer work?
The 100 Nights trial starts from the day it is delivered at your doorstep. In case you decide to return the mattress, at any time before the 100 calendar days, you can get 100% cash back post return of mattress to Aarna Interior & Designer. In addition, we recommend trying it for 30 days as a human spine takes time to get used to a new sleeping surface. After that, if you still find any difficulties, feel free to contact us.
How does the return process Initiate?
Once you finalize to return the mattress, please send us an email (support@aarnainteriors.in) with your order details and issue details. We will assess your request and arrange for a call back to understand the issue and provide resolution.
How will we conduct the verification process?
Once we get the return request, we will ask for photos or send our team to check for any stains, damages or invoice as the mattress should be in the same condition that it was purchased. Aarna Interior & Designer shall have the sole right to determine whether the mattress is eligible for the refund process. Depending on the observation, we will pick-up the mattress and initiate the refund.
Do we offer 100 nights trial on another bedding accessories too?
No, 100 nights trial is applicable only on the purchase of penguin mattresses. It does not apply to the purchase of other bedding accessories at Aarna Interior & Designer.
How to claim the 20 years warranty process?
To initiate the claim for 20 years warranty for your mattress, you can drop us a mail at support@aarnainteriors.in. The mail should contain a clear description of the issue faced with a picture of mattress and a copy of the original invoice.
What is the process after claiming the 20 years warranty?
Once the claim has been verified, our team will inspect the mattress and look for manufacturing defects in the structure. If the defects are valid, we will repair or replace the mattress.
Aarna Interior & Designer 20 years warranty for mattresses covers the following normally used conditions:
- Sagging, deformity or shrinkage of more than 1 inch.
- Split in the foam material or waviness on the surface of mattress.
We do NOT cover the following conditions under the 20 years warranty policy:
- Any staining, soiling, accidental spills, tears or burns, in a fabric and foam.
- Mattress damaged due to misuse.
- Any damages in mattress-cover, zipper and unauthorized service during the warranty period.
Other important terms:
- The person who has purchased the mattress and has the originally allotted invoice is ONLY eligible for the warranty claim.
- It is noteworthy that normal change in softness may occur over a period of time. So, it does not affect the pressure relieving features of the particular mattress.
- If the mattress has been in any unhygienic condition, then it is not applicable for the 20 years warranty claim. In this situation Aarna Interior & Designer would not entertain any inspection and will deny warranty claim.
Wallet Terms of Use:
For Sign-Up Bonus Campaign:
Status: Closed
- For Registered User Aarna Interior & Designer Wallet can be redeemed only 2% of the offered price of a product. For an example, after a successful registration if the Order value is Rs. 1,00,000, no more than Rs. 2000 worth of wallet can be used on the cart. The wallet money for registered users will be valid only till 28th July, 2019.
For Refer & Earn
- Referrer is an existing customer of Aarna Interior & Designer, and referee is a person with whom the referral link is shared to sign up.
- Referrer can share the referral link with referee to earn INR 500 in the wallet.
- The referral link can be shared with multiple contacts.
- However, only the first 10 contacts to open the link will receive the referral money.
- After the successful signup by referee, both referrer and referee will get INR 500 in their respective wallets.
- INR 500 will be reflected in the Aarna Interior & Designer’s wallet and can only be used from this wallet i.e. it is not transferable to any bank account, credit card and debit card.
- At the time of purchase, referee can’t use the wallet amount at once.
- Only 2% of the offered price of a product will be deducted from the wallet.
- Referee should have a unique number and Email ID to signup on the website.
Coupons Terms of Use:
- The ICICI code would be applicable on a minimum spend of Rs. 1,00,000.
- If you find coupons from different websites then we will not be liable for its applicability.
- Our current discount offer is 20% off. The discount keeps varying, depending on the occasional sales.